|Date||Score||Customer Comment||Our Response|
|Your goal should be to get 100% excellent, get the message across to all staff and managers to not just be good, but exceed the customers expectation with extra service and ALWAYS make the customer feel special, right and welcome Them into the new environment of your store.|
|the staff at the Port Melbourne office were great. Rang them about the bike, which they photographed and put aside for me. Went in and was fitted well and my daughter loves it. She had a great experience|
|I was very happy with the customer service and the help that I was given in choosing a bike for my wife and I. Then I was let down a little when I got my bike home. There was numerous problems with my bike which just all came down to the fact that it should have been serviced or looked over before... Read More. I was very happy with the customer service and the help that I was given in choosing a bike for my wife and I. Then I was let down a little when I got my bike home. There was numerous problems with my bike which just all came down to the fact that it should have been serviced or looked over before i picked my bike up. The gears just weren't working properly and the chain came off once. I also noticed when I got home that the end of the handle bar grip was damaged which when I told them when I brought the bike in 2 days later to fix all the problems was told that I did it dropping the bike which was not the case, so getting accused of something wasn't very nice. By having the bike service or looked over before I picked it up would have saved me a trip to the shop to get fixed. My wife's bike is listed below but she has not ridden it yet, but my bike isn't listed so will just comment here. I had the Mongoose meteore 29er. Great bike, am very pleased with it and is going to be great for what I need it for riding around with my little boy, along with some entry level mountain biking around the hinterland.|
Service rating : Great service and reccomendation!
Product : great bike
Read more reviews on Feefo
Feefo reviews : Average (4 reviews)
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For over 30 years, Apollo has been creating bicycles for the Australian and international marketplaces that are synonymous with performance and quality.
Apollo has continued to achieve this by utilising the latest technologies in manufacturing while focusing on product innovation and development. Every Apollo model is uniquely designed and developed by our in-house product development team at our Australian headquarters. Australia hosts some of the toughest and most diverse terrains in the world and every bicycle we develop is specifically designed and tested to excel in these demanding and competitive conditions. This approach and our passion for cycling, has allowed Apollo to tailor bicycles for riders around the world who are passionate about their equipment and demand nothing but the best.
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