|Date||Score||Customer Comment||Our Response|
|Your goal should be to get 100% excellent, get the message across to all staff and managers to not just be good, but exceed the customers expectation with extra service and ALWAYS make the customer feel special, right and welcome Them into the new environment of your store.|
|the staff at the Port Melbourne office were great. Rang them about the bike, which they photographed and put aside for me. Went in and was fitted well and my daughter loves it. She had a great experience|
|I was very happy with the customer service and the help that I was given in choosing a bike for my wife and I. Then I was let down a little when I got my bike home. There was numerous problems with my bike which just all came down to the fact that it should have been serviced or looked over before... Read More. I was very happy with the customer service and the help that I was given in choosing a bike for my wife and I. Then I was let down a little when I got my bike home. There was numerous problems with my bike which just all came down to the fact that it should have been serviced or looked over before i picked my bike up. The gears just weren't working properly and the chain came off once. I also noticed when I got home that the end of the handle bar grip was damaged which when I told them when I brought the bike in 2 days later to fix all the problems was told that I did it dropping the bike which was not the case, so getting accused of something wasn't very nice. By having the bike service or looked over before I picked it up would have saved me a trip to the shop to get fixed. My wife's bike is listed below but she has not ridden it yet, but my bike isn't listed so will just comment here. I had the Mongoose meteore 29er. Great bike, am very pleased with it and is going to be great for what I need it for riding around with my little boy, along with some entry level mountain biking around the hinterland.|
Service rating : Great service and reccomendation!
Product : great bike
Read more reviews on Feefo
Feefo reviews : Average (4 reviews)
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Please note that due to supplier restrictions, many bike brands cannot be delivered to your door. Click & Collect is an option on selected bikes - this allows you to buy your bike online, and collect it in your chosen 99 Bikes shop.
Orders placed before 10AM will be dispatched on the same day (business days only). Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. The below delivery estimates are calculated from time of dispatch:
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Please provide a postage address where you will be located during the day. If you will not be at home, we suggest you supply your office or workplace. In the situation you cannot be located, a note will be left with options for re-delivery or for pick up from your nearest depot. Orders are shipped using a selection of couriers, as well as Australia Post. If you are having difficulty with receiving your delivery, email us at firstname.lastname@example.org.
Online shopping at 99bikes.com.au offers delivery within Australia only. Some items due to State, Territories and National legislation cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles. Packages do not ship from our Distribution Centre (Fortitude Valley) on the following holidays:
Please allow additional delivery times of up to 5 business days, if your order is placed within two days prior to any of the above public holidays. Please note that orders placed after 11:00am on a Friday may not be despatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.
If a product needs to be placed on back order to fulfil your request or is delayed beyond our control, we will notify you by email. If this occurs you will have the option to request a refund for the affected items.
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If you require our assistance, please contact us at email@example.com and we will help facilitate your enquiry. In most circumstances direct contact between yourself and the shipping provider will result in the most efficient resolution.
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If an item arrives to you damaged, contact us firstname.lastname@example.org
Why is it called 99 Bikes?
That's a good question.
For over 30 years, Apollo has been creating bicycles for the Australian and international marketplaces that are synonymous with performance and quality.
Apollo has continued to achieve this by utilising the latest technologies in manufacturing while focusing on product innovation and development. Every Apollo model is uniquely designed and developed by our in-house product development team at our Australian headquarters. Australia hosts some of the toughest and most diverse terrains in the world and every bicycle we develop is specifically designed and tested to excel in these demanding and competitive conditions. This approach and our passion for cycling, has allowed Apollo to tailor bicycles for riders around the world who are passionate about their equipment and demand nothing but the best.
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