All specifications are subject to change without notice. To maintain quality, we insist that new bikes be collected from a store, they cannot be shipped after purchase.
|Date||Score||Customer Comment||Our Response|
Service rating : original service was fine, loan bike was offered when my bike broke after 3 days of use and rendered it unusable due to poor setup/build of the bike itself.
I was explained to that the part would be replaced in 5-10 working days,a loan bike was offered but as this period was so sh... Read More. Service rating : original service was fine, loan bike was offered when my bike broke after 3 days of use and rendered it unusable due to poor setup/build of the bike itself.
I was explained to that the part would be replaced in 5-10 working days,a loan bike was offered but as this period was so short I thought that I wouldn't need one while my bike was being repaired.
5 weeks later, no bike yet.
Product : product was rubbish, assumed mostly due to how it was assembled, this is greatly concerning but it lasted less than 30km before the peddle fell off and the threads had busted.
poor follow-up and solutions/workarounds were offered by service team.
Service rating : Blake was a good salesman and a nice guy. Strange attitude of manager when I came in to collect the bike and asked if the store would price match some accessories - mudguards, handle extensions and hand grips. Not a chance. $1000 isn't a cheap bike and I would have been spending a...
Service rating : Blake was a good salesman and a nice guy. Strange attitude of manager when I came in to collect the bike and asked if the store would price match some accessories - mudguards, handle extensions and hand grips. Not a chance. $1000 isn't a cheap bike and I would have been spending another $100+ on bits and pieces. Reid will get my money instead.
Product : The bike is excellent. I hate the hand grips. I thought I might and after riding the bike for a week I really do hate them. Gear shifts aren't as crisp as I expected. I was told that the 2013 had better gears than the 2012 (as a reason to justify extra cost) but to be honest the bike doesn't shift gears as well as my 2007 Avanti Blade.
|I had to chase bike up turns out it was ready 2 days prior.|
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Monday - Thursday: 7am - 7pm
Friday: 7am - 5pm
Phone: 1300 854 906
Friday, 23 Dec - Monday, 26 Dec: CLOSED
Tuesday, 27 Dec - Friday, 30 Dec: 8am - 5pm (QLD time)
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Founded in 1972, Merida is one of the world’s largest, most respected and innovative bicycle manufacturers. MERIDA bikes are designed in Germany and manufactured using state of the art technology at MERIDA's global head office and manufacturing facility in Taiwan. With over 40 years of tradition and experience in the production of first-class bicycles, and distributed in 70 countries, the MERIDA range has a bike to suit all styles of riding, from beginner to elite racer. Merida bikes are ridden by the world’s best - the Multivan MERIDA Biking Team has acquired over 30 x World Cup wins, Olympic gold and silver medals, and 10 world championships on MERIDA mountain bikes. In 2013 Team Lampre-MERIDA made its road debut on the UCI Pro Tour.
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