We want you to be happy with your purchase! If for some reason you're not, you have 30 days to either return, and get a refund, or exchange for something else. If you have purchased online, we will even ship the replacement item back out to you for free - does not apply to bulky goods. Return shipping rate available on request.
Provided all items are in the original saleable condition and packaging, 99 Bikes will happily offer an exchange or refund within 30 days of original purchase.
Warranty Of Faulty Items
If you have a faulty item that you would like refunded, repaired or replaced, we will facilitate this for you through the manufacturer or supplier provided it meets conditions of warranty. Depending on what you have purchased, and the nature of the fault, we will advise you the next course of action. Please note some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed as the issue progresses.
Returns to Distribution Centre
To obtain a return or exchange online, please complete “Exchange & Return Form” and enclose with the relevant items. To obtain a copy of this form Click Here.
To ensure the preferred item for exchange is held whilst the returning order is in transit, email firstname.lastname@example.org in advance with the below information. If the item you require is out of stock, an online credit note or refund will be issued if a suitable alternative cannot be provided.
Returns can be sent to:
99 Bikes Online Returns
3 Light Street
Fortitude Valley QLD 4006
99 Bikes reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.
Online Purchases Returned to a Store Location
To make it easier for you, we can also facilitate returns or exchange through a 99 Bikes store if you have one nearby. Exchanges are pending stock availability at your chosen store. To arrange a return or exchange through a 99 Bikes store, please email email@example.com with the following details.
Warranty For Faulty Items
For Garmin products, we recommend contacting the manufacturer directly if you have any problem operating the product. We find this to be the fastest and most effective means of troubleshooting, and resolving Garmin product issues. Phone: 1800 235 822 http://www.garmin.com/en-AU/support
For all other brands, or if you do not wish to contact a manufacturer, please email firstname.lastname@example.org, providing the following details:
* Please provide as much detail as possible on the fault, including pictures that may be useful. We ask this in order to facilitate the quickest possible resolution of your product issue.