When is the latest I can order my item for Christmas delivery?
|Location||Standard Delivery||Express Delivery||Click & Collect|
|Brisbane, Sydney, Melbourne, Canberra||17 Dec, 12pm AEDT||21 Dec, 12pm AEDT||
⚠️ Click & Collect processing times will vary depending on the items in your order, more information.
|Adelaide, Hobart, and East Coast Cities||16 Dec, 12pm AEDT||20 Dec, 12pm AEDT|
|Perth, Darwin, and Regional Centres||11 Dec, 12pm AEDT||18 Dec, 12pm AEDT|
|Rural locations||3 Dec, 12pm AEDT||3 Dec, 12pm AEDT|
When will my order arrive?
Timings vary based on shipping method. If you have ordered before the last order delivery dates above, your order should arrive before Christmas and within our usual delivery times listed here.
Our last order dates are based on items which dispatch within 1 business day. Please allow additional time for delivery for items which are bulky or shipping to remote locations.
How can I speed-up my Click & Collect order?
Choose a store that already has stock of the item you're buying. Use the 'check store stock' button the product page to check the stock level at nearby stores. If you can drive across town to collect the item from a store that already has it stocked, this will dramatically speed-up your order. Our transfers between stores can take a long time.
Can you get my order delivered any faster?
The fastest delivery option available is express. An express option will be shown in checkout when available. The availability of express delivery depends on the item you are buying and your shipping address.
Can you deliver all my items in one shipment?
To increase the amount of options online, we have multiple warehouses. This means we often dispatch items from the same order separately, and your items may arrive on different days. If this applies to your order, we will send a notification email as dispatch occurs.
My order is a gift, do you offer any gift services?
No, we are unable to offer gift wrapping, price removal or personal messages.
Do you sell gift vouchers?
Not at the moment. They're in our roadmap!
My order arrived late or is unwanted, can I return it?
You can return your order within 30 days of receiving it to receive a full refund. Click here for full details on how to cancel and return your order.
I have got another question, how can I contact you?
If you have any further questions, please contact us.