Click & Collect
Shop online and pick up in-store
Online Returns Instructions
Shop online
Add products to your shopping cart. When checking out, select Click & Collect as your delivery option. Click & Collect is free for orders over $40.
Select your store
Whilst in the checkout, select the store you’d like to collect your order from. We will call you to confirm your order and a convenient pick up time.
In-store picking
Your order will be picked, same business day if in stock. Our team will build your bike in 24 hours. Orders from the warehouse may take 2-7 days to process.
Pick up, ride away
Once your order is ready, we’ll send you a notification. Visit your chosen store to pick up your order. Please bring Photo ID and your order confirmation.
Benefits To Click & Collect
Collect at 42+ stores
Shop from home and collect your order at a convenient time, and location. You can Click & Collect just about everything, from our 40+ locations.
24 Hour Processing
When you order for Click & Collect, you can expect to be contact by us within 24 Hours of placing your order. We’ll confirm your order and a pick-up time.
Bike Fit
With every bike purchase, a free professional bike fit is included. Ensuring your bike is set up perfectly for you, and the type of riding you’ll be doing.
FAQs
What is Click & Collect?
Click & Collect is a online delivery options that allows you to buy items online and head in-store to your local 99 Bikes store to collect your goods once they are ready.
How long till my order is ready for collection?
Depending on your purchase your order can be ready for collection anywhere from the same business day up to seven business days.
If your products are in stock they'll be ready for collection the same business day or next business day. With out of stock goods this can take up to two to seven business days before collection is ready as we transfer the goods to your selected location. Bikes take an extra 24 hours, while our qualified mechanics build your bike, in most cases your bike should be ready for collect within one to two business days.
How do I get an update on my Click & Collect order?
The store you elected to collect your order from should keep you updated on your order, either through email, sms, or phone. If you are having troubles receiving updates, please contact the 99 Bikes store you elected to collect your order from.
What do I need before heading in-store to collect my order?
All you need is the tax-invoice or receipt number you should've received with the order confirmation. Before heading in-store, please confirm that you have received a notification saying your order is ready from the 99 Bikes store you selected to avoid any disappointments.