COVID-19 UPDATE

We are committed to keeping Australians riding, and our stores and workshops will remain operational to the public until advised otherwise - with all health and safety requirements adhered to. We will update this page as and when circumstances change.

Protecting our Victorian Community

Victorian Stores Remain Open for Click & Collect Orders

  • Customers will not be permitted in-store
  • All orders and enquiries are welcomed via phone or online order
  • Customers can collect and drop off goods as per below processes

Delivery Delays
Your online orders may take longer to arrive than usual, this is due to a significant increase in parcels volumes our delivery partners are experiencing delays. Learn more here

Phone Sales

  • Call your local store for a 1 on 1 over the phone sales consultation
  • Pay over the phone using one of our accepted payment forms:
    • Paypal
    • Afterpay
    • Zip
    • Direct Deposit
  • Organise a time with the team to collect your order from your local 99 Bikes store

Click & Collect Contactless Collection

  • We are still open for click and collect orders from both online and phone orders
  • Please stay in your car and call the store once you’re outside ready to collect
  • Our friendly team will then either deliver your order directly to your car or drop-off your products in a pick-up zone in front of the store

Workshops Are Open

  • You can still get your bike repaired and serviced if you are using it for essential purposes, for example; it is your only mode of transport to work.
  • Please call your local 99 Bikes store to organise a drop-off and pick-up time
  • Pay over the phone using one of our accepted payment forms:
    • Paypal
    • Afterpay
    • Zip
    • Direct Deposit

QLD, NSW, ACT, SA, & WA Updates

Online orders are affected by delays

Click & Collect orders will be delayed
Click & Collect orders will temporarily have longer wait times due to increased demand and item shortages. Delays of 3 business days for items in-stock and up to 14 business days for out of stock items. Learn more here

Shipping delays for for online orders
Due to increased precautions taken by ourselves and our shipping partners it is not possible to guarantee that order will be dispatched next business day. So there may be a further day delay in dispatching the goods.

Express Shipping is no longer available
Express shipping is no longer available as an option on our website as we cannot guarantee the delivery time.

Retail Stores remain open

Store trading hours may vary
Due to increased precautions and store cleaning measures for the safety of our customers and team members, some 99 Bikes stores may have reduced trading hours until further notice. Click here to find your closest store

Store safety measures enforced

  • Employees are washing hands every 30 minutes
  • We are disinfecting surfaces every 2 hours. Surfaces include, however not limited to doors, handles, benches, keyboards, mice and bathrooms
  • After customer interactions we are disinfecting eftpos terminals and counter surfaces, including bikes and helmets after test rides

Social distancing is enforced in our stores

  • Store maximum capacity will be set to ensure there is only 1 person per 4 square metres, without exception
  • All shops have 1.5 metre lines marked throughout the shop to guide customers when in store
  • Customers are asked to line up outside in the clearly marked 1.5 metre lines

Workshops remain open for bike repairs

CUSTOMER INTERACTION

Our teams are working hard to support communities. We ask that you continue to treat them, and each other, with the respect and kindness everyone deserves.

If you are unwell, we ask that you adhere to Government guidance by not visiting our stores. For more information, please see the guidance on the Australian Government website

We thank you for your ongoing support and understanding during this time.

Sincerely,
99 Bikes Team