Delivery & Shipping Methods

Shipping

Delivery information and times

Delivery

We ship from multiple locations nationally and we may send your order from various locations. We'll notify you if your order will be a split order.

Shipping

Charges

  • Standard Post$7.99
  • Dangerous Goods $7.99
  • Express Post Under $99$9.99
  • Express Post Over $99 $3.99
  • Large Goods $19.99
  • Bikes from $49.99

Free shipping on orders over $99*

If you spend $99 or more, you’ll receive free standard post.*

*Excludes bikes and large goods, free shipping does not apply if a coupon or discount reduces the order value under $99.


Order Processing

Online orders will be processed and shipped within 24 hours after order placement.*

*Dispatch times may vary depending on public holidays and peak periods.


Track your delivery

Track your delivery

Delivery & Times

Delivery Address

Please try to provide a postal address where you will be located during the day or the parcel can be left safely, such as a parcel locker. Learn more


Delivery Times

  • Brisbane, QLD Within 2 Business Days
  • South East, QLD Within 3 Business Days
  • Sydney, NSW Within 3 Business Days
  • Melbourne, VIC Within 3 Business Days
  • Canberra, ACT Within 3 Business Days
  • Adelaide, SA Within 4 Business Days
  • Hobart, TAS Within 5 Business Days
  • Perth, WA Within 10 Business Days
  • Darwin, NT Within 14 Business Days

*Delivery times are only a guide and actual delivery times may vary.


Other Delivery Times

  • Major Regional Centres Within 14 Business Days
  • Rural Locations Within 21 Business Days

International

We currently do not offer shipping outside of Australia.

Large Goods

Large & Bulky Goods

What are they?

Large or bulky goods are items that are heavier than 10kg or exceed more than W: 75cm, H: 75cm, D: 75cm, in size.


Charges

Large Goods $19.99

Please note: If multiple large items are ordered, customers may incur delivery fees for each delivery type.

Shipping Restrictions

Dangerous Goods

Some items due to state, territories and national legislation cannot be transported through our delivery provider, this includes but is not limited to:

  • Batteries not installed in a device
  • Highly flammable liquids
  • Aerosols
  • Butane
  • Blades
  • First aid kits
  • Matches
  • Other dangerous articles

Bike Delivery

Bike Shipping

Charges

  • Bikes from $49.99

*In rare cases, we may need to charge additional delivery fees where it is not possible to use our regular door to door courier service.


Dispatch and Delivery

Your bike will be inspected by one of our fully qualified mechanics for quality control. This means it will take 2-5 business days to dispatch from our workshop. Please refer to our delivery times section for an estimated delivery window.

Every bike purchased online followings this four step process prior to shipping:

  • Your bike will be checked for quality control by one of our fully qualified mechanics.
  • Pedals, handlebars, front wheel and seat post with saddle are all removed for transportation.
  • The bike and parts and packaged for protection.
  • The bike is boxed for shipping.

How Does Your Bike Arrive?

For safety and to maintain product quality, we recommend the final assembly of your bike is undertaken by a professional bike mechanic at a bicycle store. A list of bike parts and tools will be on the bike box

Your bike will be partially assembled and the installation of the handlebar, front wheel, seat and pedals (if included) will be required when it arrives.


Tracking

We use a network of couriers for bike shipping and tracking. When your bike has shipped we’ll send you tracking information by email or SMS.

Customer Acknowledgement

Customers Ordering Bikes Online

At 99 Bikes we go to great lengths to make sure your new bike arrives as assembled as possible and in great condition. Due to the box sizes and shipping restrictions we are unable to ship bikes with the handlebars, front wheel and pedals pre-installed. We recommend for your own safety that you get a qualified bicycle mechanic re-install these parts for you before riding.

Not using a trained bicycle mechanic is done at your own risk. Incorrectly installing these parts could cause the bike to malfunction and result in serious injury which 99 Bikes PTY LTD will not be held responsible for.

Any assembly undertaken by an individual who is not a trained bicycle mechanic is at the customer’s own risk and any damage caused as a result of improper installation will not be covered under warranty.


99 Bikes Bike Building

For safety we recommend the final assembly of the bicycle is undertaken by a professional bike mechanic at a bicycle store.

Our professionally certified mechanics can ensure your bike is built to the best standards, with correct assembly and quality control checklist you’ll be sure to know your bike is built to ride safely.

See our Workshop for full pricing.

Code Service RRP Club Price
BBB Bike Build Basic $75 $60
BBC Bike Build Complex $125 $100

FAQs

Is bike shipping possible?

Yes, we currently ship all Cube and Pedal bikes as well as some BMX bikes.

Do you offer international shipping?

We currently don't offer shipping outside of Australia.

Where is my click & collect?

We'll automatically keep you updated on your order through phone, sms and email. If you are having troubles with your order's updates please refer to your original invoice for the outlet fulfilling your order. You can contact the store or customer service for an update.

Where can I find my tracking number?

Once your order is shipped, we'll email you, your tracking details. You can check the status of your order by logging into your account.

What is a split order?

Due to our various locations and stock availability we may from time to time ship your order from more than one location. Don't worry we'll notify you if your order will be coming from more than one location.

How long will my order take?

Depending on the delivery option you selected, your order can take anywhere from 1-21 business day. Please refer to the Delivery Times for an more accurate estimation.

Do I have to sign for my delivery?

Unless you selected the "Authority To Leave" checkbox at checkout, you'll need to sign for your delivery.