Pedal Bikes Warranty Information

(applies to all goods sold after 1 November 2020)

This warranty is given by 99 Bikes Pty Ltd (ABN 87 123 966 665) of 66 Abbotsford Rd, Bowen Hills QLD, 4006. Telephone: 07 3739 8807. Email: hello@99bikes.com.au.

WARRANTY SUMMARY

  • Alloy & Steel Frames & Rigid Forks - Lifetime*
  • Electrical Parts - 2 Years
  • Non-Electrical Parts & Suspension - 2 Years

WARRANTY CONDITIONS

The warranty period is not renewed or extended as a result of a warranty repair or replacement. The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made. The warranty is not transferable and is only offered to the original purchaser of the product. The warranty only applies to products purchased through 99 Bikes. Any approved warranty work must be completed by 99 Bikes. To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.

ALLOY & STEEL FRAME WARRANTY

Pedal Bike frames are warranted for life* from manufacturing defects in materials and/or workmanship. The frame is warranted for a maximum combined (weight of rider & any carried goods) carrying capacity of 100kgs. *Lifetime is defined as up to 10 years. 

NON-ELECTRICAL COMPONENTS WARRANTY 

The following components (non-electrical) are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase: fork, stem, handlebar, headset, seat post, saddle, brake levers, brake calipers, brake rotors, bottom bracket, crank set, pedals, rims, spokes, wheel hub, freewheel, cassette, derailleur, gear shifter, kickstand, rack, mudguards. Parts may need to be returned to 99 Bikes for testing prior to replacement or repair.

ELECTRICAL COMPONENTS WARRANTY 

The following components (electrical) are warranted to be free from manufacturing defects in materials and/or workmanship for a 2 year period from the date of original purchase: motor, battery, battery charger, controller, display, wiring looms, light fittings (excluding bulbs). Parts may need to be returned to 99 Bikes for testing prior to replacement or repair.

The battery warranty will exclude damage from overcharging or power surges, use of improper non approved Pedal Bike charger, improper maintenance or other such misuse, normal wear, physical damage or water damage. Age related reduction in the capacity of the battery is normal and unavoidable and as such do not constitute a fault. If the battery has a capacity of at least 60% within 2 years of purchase it will be considered acceptable. Pedal Bikes reserves the right for the battery to be returned for testing to establish the capacity before any repair or replacement is authorised.

COMPONENT EXCLUSIONS

The following components are deemed to be considered wear and tear and are NOT covered under this warranty: tyres, inner tubes, tyre valves, lamps for lighting system, battery (dry cell) for lighting system, handlebar grips, brakes pads, brake cables, gear cables, oils and lubricants, chain. 

USEAGE EXCLUSIONS

The following acts are not covered under warranty: damage caused by acts of god, damage caused by improper use or force majeure, damage which results from improper or insufficient care, repairs or maintenance, alterations, modifications or the replacement of parts by persons other than trained mechanics, commercial use, accidental damage, neglect, abuse, misuse, repairs resulting from the use of second hand parts, damage caused from competitive use, damage caused by stunt riding or exceeding the bikes carrying capacity.

To obtain service under this warranty, the bicycle should be returned to the authorised Pedal dealer on the same continent from which it was purchased, in an assembled condition, together with a receipt or appropriate proof of purchase document which identifies the bicycle by frame number.

Should this bicycle or any part or accessory be determined by 99 Bikes to be defective and covered by this limited warranty, 99 Bikes will at its option, either replace or repair any defective product, part or accessory. Dealer labour charges for installing replacement parts or accessories are not covered by this limited warranty. The cost of transportation to and from an authorised Pedal dealer for repair or replacement of any defective part and/or accessory is to be borne by the owner. Should replacement be required and an exact match not be available, the closest possible substitute will be used.

The bicycle has not been designed, manufactured or sold for use at any time or place or in any manner whatsoever as a power driven vehicle, motocross, stunt riding, ramp jumping, acrobatics, or rental, hiring or other such commercial activity and this limited warranty does not cover these acts.