Returns & Exchanges

30 days returns and exchanges policy

Purchases Made In Store

Returns

Within 30 days of original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging. Learn more

Refunds

Refunds for all purchases in­-store require customer sale details or the original receipt. Refunds are processed using the original payment method.*

Exchanges

Exchanges for all purchases in­-store require customer sale details or the original receipt provided. Exchanges are available 30 days from original purchase.

*No cash kept on premises, cash refund processed via direct deposit when valid ID is supplied.

Purchases Made Online

Returns

Within 30 days of original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging. Learn more

Process

Online purchases may be returned for a refund or exchange in­-store, or online following these instructions. Provided that the original receipt is enclose.*

Missing An Item?

Some items may be sent from an alternative warehouse and will arrive separately. Please refer to the tracking emails you will have received for more details.

*Online purchases are refunded using the original payment method. Valid ID is required.

Online Returns Instructions

Returns Form

To obtain a return or exchange online, please complete “Exchange & Return Form” and enclose with the relevant items and receipt. Obtain the form here.

Returns Form

Place your item(s) and completed “Exchange & Return Form” back in the original packaging and re­seal the packaging ready for shipping.

Returns Form

Attach a new posting label and proceed to drop off your parcel at any registered post office. Please ensure all prior instructions have been completed.

  • 99 Bikes reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.
  • 99 Bikes will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, 99 Bikes will not be held liable. Customers will be responsible for the return shipping and handling charge.
  • You need to send the original or a copy of receipt with your order.
  • Please retain your tracking information for the parcel and allow 2 business days to process the refund on receiving the goods.
  • Please note that once the refund is processed by 99 Bikes, the time taken for the amount to show in your bank account is dependant on your financial institution
  • Any goods that are not in the original packaging, have attached tags, undamaged, and unused will not be refunded, and returned back to you.
  • These conditions do not effect your standard Australian Consumer rights.

Warranties

Faulty Items

Contact us

Fill out my online form.

Garmin Warranty

Limited Warranty

This warranty is given by Garmin Australasia Pty Ltd (Garmin Australasia)

Application of Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to other rights and remedies under applicable law in relation to the products. Garmin Australasia, 30 Clay Place, Eastern Creek, NSW 2766, Australia. Phone: 1-800-235-822. Email: au.service@garmin.com

One Year Consumer Products Limited Warranty

Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin Australasia will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. Full Garmin Warranty

Contact Garmin

Garmin Support